I placed an order but never received an order confirmation.

If you have not received an order confirmation shortly thereafter placing your order, please first check your junk/spam folder. If you are still not able to locate, it is possible your email address was entered incorrectly at checkout— email us at shop@shinyfragile.com so that we can help locate and forward on to you. 


I placed an order and haven not received my shipping confirmation - where is my order?

In stock orders ship within 1-2 business days or within 3-4 business days if purchased during a sale / promotional event. Orders not in stock, but with expected ship dates listed in a product description, will be shipped on their expected ship date, if not before, or soon thereafter. You will receive a shipping confirmation via e-mail once your order has shipped. 
If it has been more than 2 business days since placing your order (or 4 business days if purchased during a sale / promotional event), and you have still not received a shipping confirmation/tracking number, please email us at shop@shinyfragile.com so that we can help facilitate. 


I purchased an item with a later ship date. When will my order ship?

If there’s an item(s) on your order that is listed on the website with a later ship date, we will ship the order complete once all items on the order are in stock. If you’d like to put in a request for us to ship the in stock items first, please contact us at shop@shinyfragile.com. Additional fees may apply.


I purchased an in stock item, am I guaranteed that it ships out in 3-5 business days?

We aim to ship all in stock inventory out within 3-5 business days, however, due to the volume of business we may do in a given day, it may be the case that your item becomes out of stock after you have completed your purchase. If this happens, you will be notified by email within 3 business days and given the option to wait until the new expected ship date, or receive a 100% refund in full. 


Can you rush ship my order? 

At this time, we are unable to rush ship an order. If this policy changes in the future, we will be sure to update this policy on our website. 


Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.


Can I check the balance on my gift card?

If you want to check your gift card balance, please contact us at shop@shinyfragile.com.


Can more than one gift card be used towards a purchase?

Yes. You can redeem another gift card during checkout.


Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.


Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.


Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.


Do you offer gift wrapping? 

Due to time constraints and volume, we are unable to offer gift wrapping services at this time. Our merchandise is packaged in a manner that best protects it during transit to your location. If this policy changes in the future, we will be sure to update this policy on our website.  


Am I able to return or exchange an item? 

We gladly accept returns and exchanges within 14 days of receiving your order. All returns must be in their original, unused condition/packaging.
Unfortunately, we cannot accept returns on sale items or gift cards.
For more information about how to make a return, please check here


Can I return or exchange items I bought and used on a photoshoots and editorials?

Unfortunately we are unable to accept returns or exchanges for items used in photoshoots and editorials.


Can I cancel my order once it has been placed? 

If you need to cancel or change your order, please email shop@shinyfragile.com as soon as possible. If we have not yet packaged and/or shipped out your items, we will do our best to accommodate your change or cancellation.